Complaints

We want to put things right quickly. If you're unhappy with anything we've done, please tell us.

How to complain

• Call 0330 043 2101, or email [email protected] with "Complaint" in the subject.
• Tell us your business name, what happened and what you'd like us to do.

What happens next

• We acknowledge your complaint within 2 working days.
• We aim to resolve it within 14 days and will keep you updated.
• If we can't resolve it within 8 weeks, or you're unhappy with our final answer, you can refer an energy-related complaint to the Energy Ombudsman free of charge: energyombudsman.org.